PoliciesCHECK-IN time is between 3:00 P.M. – 4:30 P.M. EASTERN TIME. During peak season some units may not be ready by 3:00 P.M. Your patience will be appreciated. Late arrivals will find the key pick-up information on the last confirmation. Please check-in at the Lahaina Island Accommodations office, NOT at the rental property. If you discover any deficiencies in the inventory or damage to the property upon your arrival, it is your responsibility to immediately inform Lahaina so you are not held responsible for the cost of repairing and/or replacing same.
OCCUPANCY: Lahaina Island Accommodations is very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests. We will rent to families and RESPONSIBLE ADULTS over the age of 25, proof of age is required. The total number of persons allowed in the unit at any time is restricted to the stated limit for each property. Absolutely no house/pool parties allowed. Any violators will be ejected according to F. S. 509.141 and will be billed for any damages.
FALSIFIED RESERVATION: Any reservation obtained under false pretense will be subject to forfeiture of any rental prepayments. Guests will not be permitted to check-in.
ABSOLUTELY NO PETS are allowed unless you receive written permission (there are some units that do allow pets, which must be specifically requested in advance). An additional non-refundable pet fee is required on those properties that do permit pets. A $200.00 non-refundable pet fee must be paid before occupancy, plus an 11% tax will be added to the cleaning and administrative fees. At all times, pet owners are required to clean up after their pets. If any evidence of a pet(s) is found in your unit or on the premises without prior written permission, you will be asked to vacate immediately with no refund of any payments.
UNIT ASSIGNMENTS: Lahaina Island Accommodations reserves the right to change unit assignments in its sole discretion without prior written notice and without any refund. When you confirm a reservation, a unit will be assigned, however, no request or a specific unit is guaranteed. If a unit change becomes necessary, every attempt will be made to contact you by mail with a new confirmation and/or by a telephone call.
PAYMENT SCHEDULE: All on-line or phone bookings require an initial pre-payment of 20% of the total reservation amount or $500, whichever is greater, via Visa, MasterCard, American Express, or Discover. On premise bookings paid by cash or check require an additional security deposit of $500. The final payment is due 60 days prior to arrival by cash, check, traveler’s checks or bank money orders. All checks are deposited within 48 hours of receipt; post-dated checks will not be held. All deposits shall be held in an interest bearing account with all interest collected to be paid to Lahaina Island Accommodations. The interest bearing account is located at Liberty Bank of Florida, Bonita Springs, FL or Colonial Bank, Bonita Springs, FL. Trip Insurance must be paid at or before time of final payment, without exception. There will be a non-refundable reservation fee added to all reservations at the time the reservation is made. All rates are subject to Florida state and local taxes. Should your personal check be returned for any reason, there will be a $45.00 returned check fee added to your balance.
HOUSEKEEPING: NO DAILY MAID SERVICE! Rates include housekeeping service only upon departure. Linens and bath towels are provided and are not to be taken from the unit. We suggest you bring beach towels. Housekeeping provides initial set-ups of paper towels, bathroom tissue, bath soap, trash can liners and may include single use laundry and dishwashing soap, if the property is equipped with these appliances. If you wish to have additional service through your stay, we can accommodate this request for an additional charge.
CHECK-OUT PROCEDURE: CHECK-OUT time is prior to 10:00 A.M. DO NOT LEAVE KEYS IN THE PROPERTY!
All keys must be returned to the Lahaina office (there is a minimum $50.00 cash fee for each unreturned key and parking permit and/or $100 to $150 for gate and garage remotes, etc.) If our office is closed when you check-out, simply drop your items into the “key drop” slot on the left hand side of our entrance door. We ask that you leave the property neat and orderly. All units are inspected before and after each occupancy.
Place all debris, garbage and discards outside in proper containers.
Soiled dishes must be placed in dishwasher and cleaned. Up to three loads of laundry are o.k. Don’t make your bed (…you are on vacation until you get home).
Unit must be left in a neat and orderly condition (there is a minimum $50.00 charge if extra cleaning and rearranging of the furniture is required).
All windows/doors must be closed and locked.
PLEASE NOTE: IF EXPENSES ARE INCURRED TO REPAIR DAMAGE, REPLACE MISSING ITEMS, PAY FOR EXTRA CLEANING OR ANY OTHER VIOLATIONS OF THE RENTAL POLICY AS A RESULT OF YOUR STAY, WE RESERVE THE RIGHT TO CHARGE YOUR CREDIT CARD TO OFFSET EXPENSES AND ADMINISTRATIVE FEES.
LOCKOUTS: If you lock yourself out of your property after office hours, you can call our emergency number 1.866-534-3793. Our emergency service will either allow you back in for a cash fee of $50.00 or you may call Certified Lock & Key at 433-2400. You will be responsible for paying any applicable fees directly to the emergency service or the locksmith at the time they come out. If you lock yourself out of your property during office hours, of course we will be happy to come and let you in at no charge.
CANCELLATIONS: Reservation prepayments will NOT be refunded unless the unit is re-rented for the same rental payment and time period reserved. If refunded, Lahaina Island Accommodations will retain $100.00 plus 11% taxes for an office service charge. We strongly recommend that you purchase trip insurance for your protection.
CANCELLATIONS OR EARLY DEPARTURES FOR ANY REASON (EXCLUDING MANDATORY EVACUATION) DO NOT WARRANT ANY REFUND OF PREPAYMENTS OR RENT. Room changes are considered the same as a cancellation since the properties are individually owned.
PEACE OF MIND PROTECTION PLAN: There will be a non-refundable peace of mind fee plus 11% tax that provides limited protection from accidental breakage or damage. You are required to report each instance immediately for our records and resolution. The Peace of Mind Protection Plan is designed to protect our guests from risk of substantial charges related to accidental damage to the rental property during your stay. Damages must not be the result of willful, wanton or grossly negligent behavior, or damages by a pet, and cannot be more than $300 per incident or $1,000 for total stay. Lahaina has the final judgment in all instances. The Peace of Mind Protection Plan is in lieu of a Security Deposit and is required on each reservation. You must furnish a credit card to be used as a line of credit in case damages are deemed intentional. PLEASE NOTE: IF EXPENSES ARE INCURRED TO REPAIR DAMAGE, REPLACE MISSING ITEMS, PAY FOR EXTRA CLEANING OR ANY OTHER VIOLATION OF THE RENTAL POLICY AS A RESULT OF YOUR STAY, WE RESERVE THE RIGHT TO CHARGE YOUR CREDIT CARD TO OFFSET EXPENSES AND ADMINISTRATIVE FEES.
INDEMNIFICATION OF DAMAGES: By taking occupancy of the property, you agree to indemnify Lahaina for any damages incurred that exceed the amount of protection provided under the Peace of Mind Protection Plan. You further hereby grant Lahaina an equitable lien on your personal and real property, wherever located, to secure payment of costs relating to damages. Your further agree that Lahaina may enforce its claim of lien against you by foreclosing on your real property and/0r obtaining a judgment against you. You acknowledge and agree that Lahaina’s right to enforce such lien is not an unreasonable penalty or forfeiture.
UTILITIES: No compensation will be given for temporary outage of electricity, gas, water, cable or telephone service. Outages should be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities is out of the control of Lahaina Island Accommodations.
PHONE SERVICE: There is no charge for local and 800# phone calls. All units have long distance phone blocks installed. You are responsible for any long distance charges that appear on the unit’s telephone bill as well as a $25.00 service charge.
ITEMS LEFT IN UNIT: Lahaina Island Accommodations is not responsible for personal items left in a unit. If items are found and you wish them returned, there will be a $20.00 service charge plus shipping costs.
FURNISHINGS: Our vacation rentals are individually owned and furnished. Please do not rearrange the furniture, take any items outside that are part of the interior décor, move any furnishings or kitchen items to another unit. You will be charged if Lahaina has to rearrange the furniture after your stay. The unit descriptions were correct at the time of printing, but subsequent owner renovations may have resulted in changes. Although every effort has been made for accuracy, Lahaina Island Accommodations is not responsible for errors, for property changes made by the owners, or for any conditions beyond our control upon arrival. NOTE: Rental agent represents property to the best of his/her ability and assumes no liability for errors or omissions. Since the premises are privately owned, neither Lahaina nor the owner shall be responsible for any additional furnishings not presently in the property. Renter expressly agrees to indemnify owner for any damages or costs to the premises, furnishings, equipment and household items therein, which occur during renter’s occupancy excluding normal wear and tear. PLEASE NOTE: IF EXPENSES ARE INCURRED TO REPAIR DAMAGE, REPLACE MISSING ITEMS, PAY FOR EXTRA CLEANING OR ANY OTHER VIOLATION OF THE RENTAL POLICY AS A RESULT OF YOUR STAY, WE RESERVE THE RIGHT TO CHARGE YOUR CREDIT CARD TO OFFSET EXPENSES AND ADMINISTRATIVE FEES.
PARKING: Please park in designated areas only. R.V.’s, Boats, motor homes, travel trailers, trucks, motorcycles, trailers, etc., are not permitted without prior approval and may be subject to towing.
RULES AND REGULATIONS: All guests, as well as Owners, are required to conform to all rules and regulations. Violators are subject to ejection, according to Florida Statute 509.141.
REPAIRS: Our staff is here to make sure your vacation home is in the best condition that it can be. If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible; however no refunds will be given for appliance failure or other circumstances beyond our control. Please do not wait until you are checking-out to let us know about problems, as we no longer have the opportunity to rectify the situation. At times we must wait for parts or service. Please bear with us during these times.
NON-SMOKING UNITS: Smoking is strictly prohibited inside ALL rental units. You will incur any charges for carpet cleaning and deodorizing if any evidence of smoking is found in your non-smoking unit.
AGENCY DISCLOSURE: Lahaina Island Accommodations is the agent of the property owner and is acting at all times, in and for the best interest of the owners. Agent will not be held responsible for acts of theft or vandalism or damages to the guest’s personal property.
RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE!